Agenda
Agenda 6:00 PM – 7:00 PM Registration & Coffee Break Guests are invited to arrive, register, and enjoy an extended hour of refreshments and networking with fellow attendees. 7:00 PM – 7:10 PM Welcome Address 7:10 PM – 7:20 PM Keynote Speaker A distinguished speaker will share insights and trends shaping the future of customer experience in Asia. 7:20 PM – 7:50 PM Talkshow An engaging talk show featuring industry experts discussing the latest innovations and best practices in customer experience. 7:50 PM – 8:20 PM Intermission and Dinner Attendees can enjoy a sumptuous dinner building of professional connections centered around improving customer experience in Asia. 8:20 PM – 8:30 PM Presentation of Awards Categories A presentation outlining the various award categories and the criteria for each. 8:30 PM – 9:00 PM Awarding Ceremony Celebrating excellence in customer experience with the presentation of awards, honor individuals and organizations who have made significant contributions, showcasing their innovative approaches and successes in the Asian context. 9:00 PM – 9:10 PM Closing Remarks and Thank You A closing address summarizing the event’s highlights and expressing gratitude to all participants and sponsors. 9:10 PM – 9:30 PM Networking Reception An opportunity for attendees to network, discuss the event, and foster new business connections in a relaxed environment.
The Asia Customer Experience Indonesia 2024
The Asia Customer Experience Indonesia event is set to become a significant highlight in the customer service and experience industry. Registration for this esteemed event opens on July 8, 2024, and will remain open until August 16, 2024. Organized by Asia Symposiums, a globally recognized event company with a wealth of experience in orchestrating international events across the Asia Pacific, this event offers a prestigious platform for showcasing excellence in customer experience. Participants will have the opportunity to compete in six distinct award categories, each designed to recognize and celebrate outstanding contributions to the field. This competition is an exceptional opportunity for companies to benchmark their customer experience strategies against the industry’s best. Winning one of these awards not only enhances a company’s reputation but also serves as a testament to their dedication to customer satisfaction. The recognition from such an event can drive continued improvement and innovation in customer experience practices, setting new standards in the industry. Participants will also benefit from the invaluable networking opportunities, connecting with peers and leaders who share a commitment to excellence in customer service. The pinnacle of the event will be the exclusive gala dinner and awarding night, scheduled for September 25, 2024. This elegant evening will honor the winners and celebrate their achievements in a grand setting. Attendees can look forward to insightful presentations from credible speakers and experts in customer experience. These industry leaders will share their knowledge on the latest trends, strategies, and innovations, providing attendees with actionable insights to enhance their own customer experience initiatives. Asia Symposiums’ expertise in managing high-profile international events guarantees a professionally executed and memorable experience for all participants. The Asia Customer Experience Indonesia event aims to foster a culture of excellence and innovation, driving the customer experience industry forward. As the registration period approaches, companies are encouraged to prepare and submit their entries to take part in this prestigious competition, ensuring their place at an event that promises to inspire and elevate standards in customer service across the region. To join this landmark event and showcase your company’s excellence in customer experience, register now by clicking the link below. Don’t miss out on the opportunity to be part of an event that celebrates and elevates the best in the industry. Register Here https://bit.ly/ACX-INDONESIA2024 .
Is there a role for customer support?
The Internet has become the primarily source for information retrieval. This reliance leads to high digital expectations and quality level of service. Thus, much of the attention of researchers has been on service quality and its impact on behaviour.
Data mining for customer service support
In traditional customer service support of a manufacturing environment, a customer service database usually shows customer service reports, record machine problems and its remedial actions, data on sales, employees, and customers for day-to-day management operations.
Customer experience formation in today’s service landscape
In this paper, we aim to see the relativity between time spent on a utilitarian search and the influence of an optimal customer experience. It helps us understand whether is there is a need for online customer support on business support websites.
Understanding customer experiences in online blog environments
Blogs are influential medium with enormous marketing power. Consumers have another avenue to search information through this new channel. However, the credibility of blogs also forms positive customer experiences that can influence consumers’ purchase intentions and decisions.
Using virtual customer service agents to shape service encounters
A rate reset presents a bank with an Interest Rate Risk in the Banking Book (IRRBB) challenge. When interest rates change, the value of a bank’s assets and liabilities can also change, leading to potential mismatches in cash flows and earnings. In the case of a rate reset, a bank may face the risk of a significant change in interest rates, which could impact the value of its assets and liabilities. To manage this risk, banks need to have effective IRRBB frameworks in place, including appropriate policies, procedures, and risk management tools. This may involve conducting stress testing and scenario analysis, monitoring interest rate risk metrics, such as duration and gap analysis, and implementing hedging strategies to mitigate risk. Overall, the rate reset challenge underscores the importance of effective IRRBB management for banks. By having a comprehensive framework in place, banks can better manage their exposure to interest rate risk and ensure they are well-positioned to navigate changes in the interest rate environment.
Extending the role of technology to achieve customer satisfaction
There are many lessons for leadership, but here are a few key ones:
A new customer service strategy in the digital age
Marketing is a set of activities and processes that aim to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and society at large. Marketing involves understanding customer needs and wants, developing products and services that meet those needs, setting prices that are fair and attractive, promoting those products and services through advertising and other means, and distributing them to the right customers through the right channels. Marketing is a vital function for any organization that wants to attract and retain customers, grow its business, and achieve its objectives.
