Agenda
Agenda 6:00 PM – 7:00 PM Registration & Coffee Break Guests are invited to arrive, register, and enjoy an extended hour of refreshments and networking with fellow attendees. 7:00 PM – 7:10 PM Welcome Address 7:10 PM – 7:20 PM Keynote Speaker A distinguished speaker will share insights and trends shaping the future of customer […]
The Asia Customer Experience Indonesia 2024
The Asia Customer Experience Indonesia event is set to become a significant highlight in the customer service and experience industry. Registration for this esteemed event opens on July 8, 2024, and will remain open until August 16, 2024. Organized by Asia Symposiums, a globally recognized event company with a wealth of experience in orchestrating international […]
Is there a role for customer support?
The Internet has become the primarily source for information retrieval. This reliance leads to high digital expectations and quality level of service. Thus, much of the attention of researchers has been on service quality and its impact on behaviour.
Data mining for customer service support
In traditional customer service support of a manufacturing environment, a customer service database usually shows customer service reports, record machine problems and its remedial actions, data on sales, employees, and customers for day-to-day management operations.
Customer experience formation in today’s service landscape
In this paper, we aim to see the relativity between time spent on a utilitarian search and the influence of an optimal customer experience. It helps us understand whether is there is a need for online customer support on business support websites.
Understanding customer experiences in online blog environments
Blogs are influential medium with enormous marketing power. Consumers have another avenue to search information through this new channel. However, the credibility of blogs also forms positive customer experiences that can influence consumers’ purchase intentions and decisions.
Using virtual customer service agents to shape service encounters
A rate reset presents a bank with an Interest Rate Risk in the Banking Book (IRRBB) challenge. When interest rates change, the value of a bank’s assets and liabilities can also change, leading to potential mismatches in cash flows and earnings. In the case of a rate reset, a bank may face the risk of […]
Extending the role of technology to achieve customer satisfaction
There are many lessons for leadership, but here are a few key ones:
A new customer service strategy in the digital age
Marketing is a set of activities and processes that aim to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and society at large. Marketing involves understanding customer needs and wants, developing products and services that meet those needs, setting prices that are fair and attractive, promoting those products and services […]
